“I won't lie to you: working at Coworkers is no walk in the park. The product and the company change quickly, sometimes I have to work overtime, and the owners place high demands on the employees. On the other hand, you’ll grow incredibly fast here and get the chance to work on revolutionary products – smart chatbots and voicebots – with immense potential.” These are the words of our consultant Tomáš Kotásek.
Tomáš joined Coworkers.ai in February 2022. Before that, he had worked in customer services for nine years. First as a line operator, then as a branch manager. So he knows what burns up customer service employees the most and how much a chatbot or voicebot can make their job easier.
Although Tom describes himself as a “Jack of all trades”, he mostly works on conversation design. Simply put, he analyses customer conversations with voicebots and chatbots and suggests how to improve their responses to client queries. The robots are becoming smarter and more autonomous as a result.