At ARTIN, we’ve introduced our out chatbot, Ervin, who provides information about the company, helps customers around the website, and asks candidates about important information, which is then passed directly on to our colleagues in HR. This saves time not only for the people outside, but especially for our employees. The candidate doesn’t have to send a CV and fill in contact forms, but instead passes on important information in a quick and fun way to a chatbot that is instantly connected to the HR department.
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New employee onboarding: settling in
The first phase is over. The candidate has successfully passed through the selection process and decided to join our company. But that doesn’t mean we sit them down at a desk and we’re done.
The process of onboarding – settling in –is extremely important to alleviate the stress and uncertainty that newcomers often experience when starting a new job.
There’s a lot of information to take in, and not all of it can be remembered. Most people are embarrassed to ask if they forget something or don’t know where to turn.
So the chatbot can start the conversation by welcoming them to their new company, introducing individual colleagues and providing guidance in the first days of onboarding. Plus, people won’t be shy about asking a chatbot for the same information over and over again.
The chatbot can also advise on the process for installing a new computer or reserving a meeting room, or introduce employees to the benefits and perks they can enjoy at the company. In addition, it’s available around the clock and can provide support at any time of the day or night.
Take care of your employees
The collection offeedback is undoubtedly another effective way to use chatbots inside a company. It’s very hard to hire the perfect candidate, but it's even harder to keep them on the team. By creating surveys and tracking statistics, you can quickly and easily gain valuable information about your employees. Ask them how they liked the training or how happy they are in their team.
“At KB, we’re building a culture of feedback, and we wanted to convey this to newcomers as well. At the same time, we wanted to offer them a modern query tool based on the latest trends. Taking a chance on a smart chatbot with enhanced functionality paid off, and KuBa is now part of our HR team. We know from his surveys what our colleagues are worried about and what they appreciate. Analysis of the queries can then identify other areas of interest for a newcomer while they’re settling in. I can really recommend ARTIN’s chatbot for onboarding (and more). It’s not just about the AI technology itself. It’s far more important to understand it and set up the optimal operating model. And ARTIN provided the highest level of support.”
Petr Zajíček, Tech & Innovation Recruitment Lead | Digital HR Enabler
It’s time to do things differently
Give HR team members more time to learn about their needs, the company culture, and address key issues. Let the chatbot handle routine requests, gather basic information, and provide 24/7 support to employees.
Why get a company chatbot? Here are the reasons:
- Save time
- Reduce costs
- Shorten the selection process
- Scalability
- Improve the candidate and employee experience
- Increase the productivity of your employees
ARTIN (a contraction of Artificial Intelligence) has been providing professional services in software development and integration for over 21 years. The chatbot is the next challenge for us to make people’s jobs easier and and simpler, provide a modern tool to automate processes and provide a better experience for your employees.
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