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Save time and energy: Hire a chatbot as your HR staff

2 min 4. 10. 2022

Have you ever thought about how you can streamline internal workflows and make your employees’ jobs easier? Then you’ve come to the right place. Chatbots are not only a great tool for automating processes and collecting feedback. Today, they can also go over basic information with potential job candidates and help colleagues with onboarding.

Let’s start by going over some chatbot and voicebot basics. They are conversational assistants that communicate by text or voice with the help of artificial intelligence. Most often, they use natural language processing (NLP) systems to communicate in order to correctly understand the user’s intent and respond appropriately.

Their strength is in their speed, accuracy, and ability to eliminate routine work. Chatbots can’t be overworked, they’re not hampered by notifications or requests from colleagues, and they don’t mind doing the same task repeatedly. Imagine the productivity boost if a chatbot handled your simple routine requests, allowing your employees to tackle the complex tasks where a human touch and empathy are needed.

Chatbots in the first phase of HR recruitment

Forget complicated forms and a desk full of CVs. Define the basic questions and information you need to gather from candidates and hand over this part of the job to the chatbot. And not only this – a chatbot can also actively address a potential candidate, introduce the company, and answer common questions about benefits, working hours, holidays etc.

Instead of filling out cluttered and lengthy forms, users find a user-friendly interface with 24/7 availability on the most used platformssuch as Facebook Messenger and WhatsApp.

“By 2021, 30% of recruitment activities (sourcing, screening, shortlisting, and interacting with candidates) will be done without human intervention.” – Gartner

At ARTIN, we’ve introduced our out chatbot, Ervin, who provides information about the company, helps customers around the website, and asks candidates about important information, which is then passed directly on to our colleagues in HR. This saves time not only for the people outside, but especially for our employees. The candidate doesn’t have to send a CV and fill in contact forms, but instead passes on important information in a quick and fun way to a chatbot that is instantly connected to the HR department.


New employee onboarding: settling in

The first phase is over. The candidate has successfully passed through the selection process and decided to join our company. But that doesn’t mean we sit them down at a desk and we’re done.
The process of onboarding – settling in –is extremely important to alleviate the stress and uncertainty that newcomers often experience when starting a new job.

There’s a lot of information to take in, and not all of it can be remembered. Most people are embarrassed to ask if they forget something or don’t know where to turn.

So the chatbot can start the conversation by welcoming them to their new company, introducing individual colleagues and providing guidance in the first days of onboarding. Plus, people won’t be shy about asking a chatbot for the same information over and over again.

The chatbot can also advise on the process for installing a new computer or reserving a meeting room, or introduce employees to the benefits and perks they can enjoy at the company. In addition, it’s available around the clock and can provide support at any time of the day or night.

Take care of your employees

The collection offeedback is undoubtedly another effective way to use chatbots inside a company. It’s very hard to hire the perfect candidate, but it's even harder to keep them on the team. By creating surveys and tracking statistics, you can quickly and easily gain valuable information about your employees. Ask them how they liked the training or how happy they are in their team.

“At KB, we’re building a culture of feedback, and we wanted to convey this to newcomers as well. At the same time, we wanted to offer them a modern query tool based on the latest trends. Taking a chance on a smart chatbot with enhanced functionality paid off, and KuBa is now part of our HR team. We know from his surveys what our colleagues are worried about and what they appreciate. Analysis of the queries can then identify other areas of interest for a newcomer while they’re settling in. I can really recommend ARTIN’s chatbot for onboarding (and more). It’s not just about the AI technology itself. It’s far more important to understand it and set up the optimal operating model. And ARTIN provided the highest level of support.”
Petr Zajíček, Tech & Innovation Recruitment Lead | Digital HR Enabler

It’s time to do things differently

Give HR team members more time to learn about their needs, the company culture, and address key issues. Let the chatbot handle routine requests, gather basic information, and provide 24/7 support to employees.

Why get a company chatbot? Here are the reasons:

  • Save time
  • Reduce costs
  • Shorten the selection process
  • Scalability
  • Improve the candidate and employee experience
  • Increase the productivity of your employees

ARTIN (a contraction of Artificial Intelligence) has been providing professional services in software development and integration for over 21 years. The chatbot is the next challenge for us to make people’s jobs easier and and simpler, provide a modern tool to automate processes and provide a better experience for your employees.

Looking for the right chatbot for your business? are here for you! 🤖

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