What technologies do virtual assistants use?
Conversational AI uses a combination of natural language processing (NLP), machine learning (ML), automatic speech recognition (ASR), natural language understanding (NLU) and other language technologies to process spoken and written words and produce the best possible way of handling the job of responding to user input.
NLP systems are the foundation for all conversational assistants. We use the Czech NLP from IBM, which we consider to be the best on the market. However, we want to have an even more advanced system that can handle Czech and Slovak together. For this reason, we’ve decided to develop our own NLP system, which we are currently working on.
Let’s take a look at the 7 key benefits of conversational AI
1. Communicate with your customers in real time and in the right place
That means whenever and wherever they are. Because they’re computerised machines, chatbots are available 24/7 – even during bank holidays and on weekends. Plus, you can connect them to all the available platforms, like web chat, FB Messenger, WhatsApp, and many more.
2. Serve multiple customers at once
It doesn’t matter how many users are browsing your website at a time, or whether just one user wants to interact with you, or a thousand. Give each of them immediate personal attention, even outside working hours.
3. Personalise your content
The more your interaction is personalised to customers, the more loyal customers will be to your brand. Address the customer by name or remind them of a product they’ve already viewed. A chatbot can remember information from previous conversations or query internal systems for order status or contract validity.
4. Get more customers and boost your sales
Customers won’t buy if they don’t know the product or service. Reach out to potential customers, introduce your service, and help them choose during the buying cycle.
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5. Build relationships with your customers
Fast and accurate information is crucial for customers. And if your customers can rely on you, they’ll be happy to come back. Unlike live operators, chatbots are never overworked, don’t make mistakes, and always respond immediately.
6. Collect information and contacts
Conversational AI is an excellent tool for data collection. Track saved conversations and statistics, create contact forms, or just ask the customer a few simple questions – the chatbot forwards their answers to email for further processing, or straight to a live operator.
7. Turn surveys into enjoyable conversations
Nobody likes long, annoying surveys. Gather feedback in a fun and natural way. Ask your customers how they like your services and products, create an original quiz, or involve them in a competition.
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Give your customers a real experience
If you decide to deploy a chatbot at your business, start by defining the purpose of your company’s conversational interactions. Link the chatbot to internal systems and tailor responses to the customer. A chatbot can connect to your CRM, booking systems, or other internal databases.
Create an engaging user experience that will help you reach a wider audience and increase customer loyalty, and with it, your revenue. By following best practices, you’ll reduce the risk of a poorly designed chatbot, which could have a negative impact on your customers.
Let us create a chatbot that’s customised to your requirements and ideas. Coworkers.ai performs development work for customised chatbots – from communication analysis to content creation to user testing. Write us! 💌
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